NAILS

Cancellation Policy

EMERGENCY CARE AUTHORIZATION: In the event of illness or injury during grooming, I authorize, emergency veterinary care for my pet if I am not immediately available. PICK UP/ DROP OFF AGREEMENT: I understand and agree to the pick up and drop off times. I will be sure to leave in a timely manner to make my booked appointment on time and communicate if there any unexpected delays in dropping off along with picking up. I understand there may be fees associated to a late arrival or a late pick up. I’m also aware the groomer will make reasonable efforts to adhere to the scheduled times, but may have slight variations due to unforeseen circumstances. CANCELLATION AND RESCHEDULING POLICY: I will make sure to communicate any rescheduling or cancellations at least 48 hours prior to the appointment and understand I will be charged 50% of the service amount if I do not notify before 48 hours. RELEASE AND CONSENT: I hereby consent to grooming services for my pet, and release the employees, and affiliates from any liability for accidents, injuries, or other incidents that may occur during or as a result of grooming. MATTING: I hereby authorize the grooming services for my pet, with the understanding that if my dog is matted, to be removed, it may require: Trimming/shaving, possible change in appearance, risk of skin irritation, and must continue routine maintenance. I also understand that there may be additional fees for dematting. PUPPY AND SENIOR GROOMING: I understand that grooming a puppy or senior dog may involve certain risks such as, stress or anxiety, Age-related health concerns that require more grooming time, sensitive skin, or behavioral reactions. I trust that groomer will take all necessary precaution to ensure my pets safety and well-being during the grooming service. REFUSE SERVICE: I understand that at any point during any grooming session, the groomer may refuse to service my dog for any reason they see fit, such as: uncontrollable aggression, serious stress and anxiety for the dog, anything that may cause both the groomer or dog to feel unsafe. PHOTO CONSENT FORM: I understand and consent to the taking of before and after photos of my pet during the grooming service. I understand that these photos may be used for documentation and marketing purposes.